Returns and Exchanges
If you don’t absolutely love your Oligie products, we offer a no-hassle return policy within 30 days of receiving your order. You may return or exchange your item for any reason during that time. Products must be returned in new or gently used condition. Once received, processing can take up to 3 days. Refunds can only be posted to the original form of payment. Once a refund is processed, it can take 3-10 business days to show up on your account. Please contact us to request a return or exchange. For refunds, please note that your original shipping charge (if any) is not refundable.
Gift cards (physical or digital)
Fragrance Guide or any product samples
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
There is often some processing time between us and your bank before a refund is posted. If it has been more than 14 days since your refund has been granted, please contact us at email@example.com and one of our service agents will be happy to assist you.
Returns or Exchanges
If you need to make an exchange or return your items, send us an email at firstname.lastname@example.org and send your item to:
Oligie c/o Returns & Exchanges
12441 South 900 East #100
Draper, UT 84020
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.