Shipping policy

Shipping Policy

Effective Date: September 1, 2026

Thank you for shopping with Oligie. We’re committed to getting your order to you safely and as quickly as possible.

Order Processing

Orders are typically processed and shipped within 1–3 business days of purchase. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, or other high-volume periods, processing times may be slightly longer.

Shipping

We currently ship orders within the United States.

Standard shipping is calculated at checkout based on your order and shipping address. Once your order ships, you will receive an email with tracking information.

Estimated delivery times are provided by the carrier and are not guaranteed. Oligie is not responsible for delays caused by the carrier, weather, holidays, or circumstances outside of our control.

Free Shipping

Free standard shipping may be offered on qualifying orders during select promotions or when an order meets the minimum purchase requirement displayed at checkout.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, Oligie is not responsible for packages that are lost or stolen.

If your package arrives damaged, please contact us at hello@oligie.com within 48 hours of delivery and include your order number and photos of the damaged package and products so we can assist you.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

Incorrect Shipping Information

Please carefully review your shipping information before completing your order. Oligie is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us at hello@oligie.com as soon as possible. We will do our best to update the address before your order ships, but we cannot guarantee changes can be made once an order has been processed.

Questions

If you have any questions about your order or our shipping policy, please contact us at:

hello@oligie.com

Oligie reserves the right to update this shipping policy at any time.